(630) 892-4355 
Effective Date: June 1, 2026
VNA Health Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Website Privacy Policy & Terms of Use explains how information collected through our website and for text communications may be used and protected.
Information We Collect
When you use our website, we may collect information such as:
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- Your name
- Phone number
- Email address
- Information you submit through contact forms or appointment requests
- Basic website usage information through cookies or analytics tools
Please do not submit sensitive medical information through website contact forms unless specifically instructed.
How We Use Your Information
We may use your information to:
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- Respond to your questions or requests
- Schedule appointments
- Provide customer service
- Improve our website and services
- Communicate with you about your care or services
Text Messaging Communications
By providing your mobile number, you consent to receive SMS and/or RCS text messages from VNA Health Care related to healthcare services, appointments, reminders, billing, or account information.
You are not required to opt in as a condition of receiving care. Participation is voluntary. However, opting out may prevent us from sending you timely updates regarding your care.
Your privacy is a priority. We do not sell or share mobile phone numbers with third parties for marketing or promotional purposes. We do not use mobile phone numbers for unrelated marketing without your express consent.
Text messages sent via SMS and RCS channels are not fully secure and may not be HIPAA-compliant; however, we take reasonable precautions to safeguard your privacy by restricting the content of these messages to non-sensitive notifications. Any messages containing detailed Protected Health Information (PHI) will be sent via a separate, secure messaging channel.
Additional information:
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- Message frequency may vary
- Message and data rates may apply
- You may opt out at any time by replying STOP. You can rejoin by texting START.
- For assistance, call 630-892-4355
- Carriers are not liable for delayed or undelivered messages.
Sharing of Information
We may share information only as permitted or required by law, including:
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- With service providers assisting our operations
- To comply with legal obligations
- To protect patient safety and security
Protected health information is handled in accordance with applicable federal and Illinois privacy laws, including HIPAA where applicable.
See our HIPAA Health Information and Privacy Practices notice here – https://vnahealth.com/hipaa/ – to learn how medical information about you may be used and disclosed and how you can get access to this information.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your information.
However, no website or electronic transmission is completely secure.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
Your Rights
You may contact us to:
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- Request updates to your information
- Ask questions about this Privacy Policy
- Opt out of certain communications
Contact Us
Attention: VNA Health Care Privacy Officer
VNA Health Care
400 N. Highland Avenue
Aurora, IL 60506
Changes to This Policy
We may update this Website Privacy Policy periodically. Updates will be posted on this page with a revised effective date.